Returns & Refunds Policy

Last updated: 27 October 2026

Damaged or wrong parcels

• If your parcel arrives damaged, or you received the wrong item, tell us within 48 hours of delivery with your order number and a photo or unboxing video.
• We will send a free replacement or give you a full refund for the affected items.

Change of mind

We don't accept returns or exchanges for change of mind.

Personalised name clickers

Name clickers are made for you and can't be returned, unless they arrive damaged or we printed a different spelling from the one you entered.

Cancelling an order

• You can cancel with a full refund until your order is packed. Message us on WhatsApp or email with your order number.
• Once an order is packed or shipped, it can't be cancelled.

How refunds are paid

Refunds go back to your original payment method through Razorpay and usually reach you within 5–7 working days after we approve them.

How to ask

WhatsApp +91 95942 09000 or email nikhil@snapgrab.in with your order number and the photo or video.